Chinese shoppers push back on ‘rude’ luxury retail staff
News of a customer getting revenge on store clerks after being treated unfairly made headlines this month – it isn’t the first time a customer has experienced elitism in luxury retail. How should brands respond?
Tourists walk past a store of Louis Vuitton at Tsim Sha Tsui on April 29, 2023 in Hong Kong, China. Image: Getty Images
Tourists walk past a store of Louis Vuitton at Tsim Sha Tsui on April 29, 2023 in Hong Kong, China. Image: Getty Images