Skip to content

Chinese shoppers push back on ‘rude’ luxury retail staff

News of a customer getting revenge on store clerks after being treated unfairly made headlines this month – it isn’t the first time a customer has experienced elitism in luxury retail. How should brands respond?

Chinese shoppers push back on ‘rude’ luxury retail staff
Tourists walk past a store of Louis Vuitton at Tsim Sha Tsui on April 29, 2023 in Hong Kong, China. Image: Getty Images

Luxury’s personalized toolkit for business in China. Join now to sharpen your focus.

Subscribe now

Have an account? Login