Client brawls, rude staff: Has luxury forgotten etiquette?
Disputes in luxury retail settings have proliferated on social media in recent months, raising questions about the shopper-staff dynamic.
A woman looks inside a Fendi store window in Ginza, Tokyo, on September 26, 2019. Image: Getty Images
A woman looks inside a Fendi store window in Ginza, Tokyo, on September 26, 2019. Image: Getty Images