New Shenzhen visa policy could boost Hong Kong’s flagging retail market

Shenzhen and Hong Kong are poised for a dramatic economic and cultural reset with the introduction of a new "multiple-entry" visa policy that could transform tourism and retail in the region. Starting December 1, Shenzhen residents can make unlimited visits to Hong Kong for up to seven days at a time over a one-year period, a move aimed at boosting Hong Kong’s struggling tourism-reliant economy and its beleaguered retail sector, particularly luxury shopping. The policy opens Hong Kong’s doors to a vast potential market of nearly 18 million Shenzhen residents, according to the Hong Kong Tourism Board (HKTB). To further entice visitors, the HKTB is partnering with transportation operators and payment platforms to offer a range of incentives, including discounted bus fares, high-speed rail rebates, and shopping and dining perks. These efforts target Shenzhen’s burgeoning middle class, a demographic seen as critical to reviving Hong Kong’s fortunes. Waning activity The development comes at a pivotal time. Retail spending in Hong Kong has yet to regain pre-pandemic momentum, with total sales for the first eight months of 2024 falling 8% YoY, and luxury retail plunging 16%, according to PwC Hong Kong. Inflation, a strong Hong Kong dollar, and economic uncertainty have dampened local consumer activity. Compounding the issue, changing behavior among mainland tourists — who now prioritize cultural experiences over material goods — have further strained the city’s once-thriving retail sector. Hong Kong’s reputation as a global luxury shopping destination has also been challenged by a broader downturn in the luxury market. Bain & Company forecasts a 20% to 22% contraction in China’s domestic luxury market this year, while global personal luxury goods sales are likely to slip 2%. Mainland Chinese consumers, who historically fueled Hong Kong’s luxury boom, have shifted toward more selective spending, favoring experiences and cultural products. These shifts have been felt acutely by brands like LVMH, which in Q3 saw a 16% drop in Asia-Pacific revenues (excluding Japan), and Kering, where sales plummeted 30% in the region. In response, luxury brands are recalibrating strategies to align with evolving consumer preferences. Companies such as Burberry and Saint Laurent have adjusted pricing structures to attract younger, middle-income shoppers, while emphasizing digital engagement and personalized customer experiences to reconnect with aspirational buyers. These moves are crucial for retaining relevance in a changing retail landscape. Advantages endure The new visa policy also bolsters Hong Kong’s strategic position as a gateway within the $2 trillion Greater Bay Area (GBA) economic zone. Despite its challenges, Hong Kong remains attractive due to its stable regulatory framework, robust connectivity, and tax advantages. The city’s proximity to Shenzhen’s affluent consumer base offers a vital opportunity to offset declining domestic spending by drawing cross-border visitors to its diverse retail and cultural offerings. Tourism, a cornerstone of Hong Kong’s economic recovery, continues to recover. In October 2024, visitor arrivals increased by 18.3% YoY, reaching over 4 million, with mainland Chinese visitors accounting for 3.1 million, a 16.2% rise. Targeted initiatives from the Hong Kong Tourism Board, such as RMB 188 ($26) digital coupon packages and transportation incentives, aim to further capitalize on this momentum by appealing to middle-class mainland travelers in the new year. Meanwhile, Hong Kong is complementing its tourism strategy with initiatives to attract skilled workers. The Top Talent Scheme, launched in 2022, has already approved 70,000 applications, more than 90% of whom came from mainland China. This dual approach — strengthening its workforce while expanding its visitor base — highlights Hong Kong’s commitment to long-term economic resilience.

Shenzhen shoppers: Hong Kong’s new hope

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Shenzhen shoppers: Hong Kong’s new hope