Opinion: Empathy over arrogance – luxury’s shift to Gen Z
Arrogance is never luxurious. Luxury brands are losing clients because they fail to show empathy at each touchpoint.
Photo by Hugo Delauney on Unsplash
Photo by Hugo Delauney on Unsplash
Arrogance is never luxurious. Luxury brands are losing clients because they fail to show empathy at each touchpoint.
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