Beyond 'fine': Seize the moment or fade in luxury
Staff shortages, lack of training, and internal silos between different client touchpoints lead to an experience that is just “fine.” And fine is a catastrophe in luxury value creation.
Staff shortages, lack of training, and internal silos between different client touchpoints lead to an experience that is just “fine.” And fine is a catastrophe in luxury value creation. Photo: One&Only Resorts
Staff shortages, lack of training, and internal silos between different client touchpoints lead to an experience that is just “fine.” And fine is a catastrophe in luxury value creation. Photo: One&Only Resorts