What Happened: The British luxury brand Rolls-Royce Motor Cars is facing severe backlash in China over a miscast commercial. On October 14, it posted a commercial featuring the married influencer couple Lin Han and Lei Wanying taking a road trip in a luxurious, SUV-style Cullinan Rolls-Royce in the northwest of the country. Immediately, furious netizens denounced the use of the controversial, lowbrow duo who were seen as at odds with the social status of Rolls-Royce owners. As the company was widely lambasted for its “poor taste,” the video was quickly withdrawn from Weibo.
The Jing Take: In 2019, Rolls-Royce had a record year, with 5,152 cars sold to customers in over 50 countries. China is its second biggest market after the US (which accounts for a third of sales) but during the pandemic it recorded “pretty close to zero” sales in the country. Still, in 2020, the company’s China director Leon Li was upbeat at the Beijing auto show, telling CGTN that China sales had so far outperformed expectations, and he would stay cautiously optimistic for 2021.
In light of this expected uptick, a scandal is never welcome in this market — especially an avoidable one. Overwhelmingly, citizens are blaming the company for simply failing to conduct proper due diligence and therefore bringing this fiasco upon itself. And, although the company reacted quickly by quite rightly removing the video and issuing an apology, this failed to diffuse reactions.
Even Wang Sicong — the son of Chinese tycoon Wang Jian Lin, who founded Dalian Wanda Group — added his voice to the thousands castigating the heritage brand online. Boasting 41.4 million followers, Wang’s comments have sparked a tsunami of support with many endorsing his comment with: “I won’t buy too.” In a country where personal endorsement ranks high, public outcries such as this may likely pose a threat to the prestigious car company’s expected sales and the brand itself.
“We will work hard to create a better brand experience,” Rolls-Royce responded. But will this be enough to rescue itself from such an avoidable PR disaster? Furthermore, with strong parallels to the aftermath of the Dolce & Gabbana scandal, the outspoken Lin escalated the issue by countering many of the online posts — which only drew even more attention to the incident. This unnecessary misstep proves, yet again, just how much rides on keeping your KOL strategies on track in China.
The Jing Take reports on a piece of the leading news and presents our editorial team’s analysis of the key implications for the luxury industry. In the recurring column, we analyze everything from product drops and mergers to heated debate sprouting on Chinese social media.