Shanghai Bureau Of Quality And Technical Supervision Notes Satisfaction Levels Of 80% In New Survey
A new survey shows that luxury hotel guests in Shanghai are satisfied with the service provided by the city’s four- and five-star hotels, but they want better food. According to People’s Daily, the survey — commissioned by the Shanghai Bureau of Quality and Technical Supervision — found an overall satisfaction index of 79.76%. Pretty impressive, considering the American Customer Satisfaction Index was lower, at 75%, in 2009. From the article:
The satisfaction index of five-star hotels was about 4 points higher than that of four-star ones.
Customers said they’d be happier if the food provided in the hotels were more varied.
Officials said the American Customer Satisfaction Index last year announced that customer satisfaction index of US hotels was 75.
The Quality and Technical Supervision Bureau interviewed more than 3,360 people. They frequented 22 of the city’s five-star hotels and 34 of the four-stars.