As shown in the first episode of our new hotel interview video series, global luxury hoteliers are going to great lengths when it comes to accommodating Chinese guests. For our second installment, we interview Andreas Oberoi, the general manager of the Trump SoHo hotel, New York on what his establishment is doing to cater to this essential group of customers.
“Currently, everyone’s talking about China, talking about the expansion and the growth,” says Oberoi in the video embedded above. “In the recent years, we have seen growth rates of tourism and travel, which are obviously tremendous, and that’s why everyone’s currently looking at China.” As a result, the Trump SoHo has made efforts to ensure that the Chinese visiting New York, a major destination for China’s outbound travelers, will find their experience from check-in to checkout as pleasant and effortless as possible.
The Trump SoHo has a Chinese version of their website, and has Chinese-speaking staff on site at all times. Oberoi also feels that the Trump Soho’s location, located on Spring Street and not too far from Chinatown, is an additional plus for Chinese visitors. “It’s a brand new building, close to Chinatown; it’s an AAA five-diamond property, which has obviously a very high recognition,” says Oberoi. “I have to add… that a five-diamond here in the U.S.—the official rating goes on to five-diamond, or five stars— translates in China to a six- [or] seven-star hotel.”