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Join senior executives at the inaugural LuxeCX: Customer Experience in Luxury conference, an event hosted Wednesday, Sept. 25 by Luxury Daily that is focused on the critical role of customer experience in the luxury business.
Why attend? Customers and prospects now routinely rank CX as one of the top reasons to do business with the brand. Given these heightened expectations of customer experience – not to be confused with customer service, which is but one component of it – what should marketers do?
That is the focus of LuxeCX, a new conference from Luxury Daily and sister brand American Marketer that will feature research on CX, ownership to rental and participation models, role of data, artificial intelligence and technology, CX design online and in-store, the battle between personalization and privacy, attributing and measuring CX, customer experience in a world of screen and voice search, and brand case studies.
Speakers at the daylong event include senior executives at Apple, Piaget, Forrester Research, InterContinental Hotels’ parent IHG, Ritz-Carlton Leadership Center, Christie’s, South Coast Plaza, UBS, Taj Hotels’ The Pierre, IBM, Magellan Jets, Gaggenau, Altiant, Shanker Inc., Customer Experience Group and the Luxury Institute.
Image credit: Customer Experience Group