May 15 - May 17
The way we decide what to buy and how to buy it is changing. In fashion, figuring out how to stay relevant in an increasingly competitive market, and reaching customers where they are, has become a focus for traditional retailers, and a trademark for the industry’s up-and-coming brands.
At the Glossy Summit in Miami, Florida, we’ll hear from top fashion brands, both new and established, about how they’re rethinking the retail experience from the ground up. Learn about what it takes to parse out a new business model, overhaul the in-store experience, bring customer service associates (real and robot) to Facebook Messenger, and give consumers the power to customize from the people making change happen.