Travel Tech & Social Media

Many have sought to diversify their offerings with technology (e.g., WeChat mini-program, VR) innovation and customizable trips. Read More

Researchers and trend watchers have noticed a shift in luxury shopping behaviors and attitude, especially among a younger demographic who may not be quite as willing to splash their cash on high-end products as they once were thought to be. Read More

Real-time one-on-one WeChat customer service for 10 luxury brands that ranked top on digital fluency is not provided, based on our research. Read More

Weibo, Little Red Book and Douyin beat WeChat among travel influencers for their massive visual and searchable user-generated content. Read More

Livestreaming has become a compelling new shopping experience in China, but it can also pose challenges for luxury brands. We join livestreamer Haoran during a session at C.O. Bigelow. Read More

East Asia remains by far the payment app's strongest region by transaction volumes. Read More

The worst Christmas sales season in history has seen many Australian brands and retailers pivot to China, though some have made more sophisticated approaches than others. Read More

It’s hard to understate how ubiquitous mobile payments have become in China. Everything can be purchased through Alipay and WeChat by scanning a QR code. Read More

WeChat looks to launch mini-programs that offer geolocation services, image galleries, and audio guides of tourist attractions in Chinese and English. Read More

With competition in the duty-free space more intense than ever, it's time for airport retailers to embrace and encourage the use of Chinese mobile payments. Read More