Beijing's vendetta against Apple is likely more complicated than it may appear

Apple Finds Itself In Beijing’s Crosshairs

For much of March, the Chinese government has been on the offensive against the tech giant, accusing...
Cadillac has effectively used Sina Weibo for customer service in China

How Has China’s Microblogging Boom Changed Crisis Management?

CIC and Ogilvy Public Relations recently joined forces for the “2012 Crisis Management in the Micr...
Customer complaints don't follow regular business hours

The Three Rules Of Social Media Crisis Management

Crisis management is the most critical pillar of a genuine social media strategy, and yet it remains...
Protesters crowd outside D&G's Tsim Sha Tsui flagship on January 8, 2012 (Image: Sina HK)

What Luxury Brands Should Learn From Dolce & Gabbana’s Hong Kong PR Disaster

One of the biggest stories of this past weekend in Hong Kong was a massive, Facebook-organized prote...